Satisfaction Guarantee
Your satisfaction is absolutely guaranteed. If, for any reason, you are not satisfied with your purchase, simply return it within 30 days.
Return Policy
- Returns are accepted for any reason within 30 days of delivery with a Return Merchandise
Authorization Number (RMA#) only. Please contact us by email or phone to receive your RMA#.
Do not send any item(s) back to us with out an RMA#. Your package will be refused and no money refunded.
- Products must be returned in NEW condition, in their original packaging, and with
all instructions and warranty paperwork included. Items that can not be re-sold
as new (including packaging) will not be refunded.
- Organization-Store.com has partnered with FedEx to offer our customers an easy return shipping
label program at a reduced rate compared to list rates. When you contact our
Customer Service Department for an RMA#, they will offer to have a FedEx Return
Label emailed directly to you. All you have to do is print the label and take
it to any of the FedEx Drop Off locations listed in your email. Upon receipt of your return,
we will deduct the cost of this label from your refund.
- For refused or returned to sender packages, we will deduct the amount of the return shipping from your return.
- You may also choose your own traceable shipping method for a return. Please make sure your RMA# is entered on the return label.
- You are responsible for all item(s) until they are received by the Organization-Store Returns Department. This means that if item(s) are damaged during shipment, the customer is responsible
for making a claim with the freight company to receive a refund. We do not issue refunds for merchandise we can not resell.
- We may, at our sole discretion, choose to accept a return after 30 days from delivery.
A 33 percent restocking fee will be applied. No refunds will be given for Closeout or Special Order items.
- Do not return damaged, defective items or incorrect items received. Please contact us
within 10 days of receipt of your order. We may send a replacement item or parts or
exchange the item for an item of equal or lesser value at no cost to you.
If you decide you do not want a replacement, you need to contact us to
receive an RMA# to complete your return process. The item(s) must be
returned to our warehouse, and shipping costs will not be refunded.
- We do not refund shipping charges. All freight charges incurred are the responsibility of the customer.
- Refunds will be applied to the method of payment originally used.
- Check customers will need to allow 20 business days for your return to be processed.
Return Address
First, pack your item securely enough to withstand FedEx shipping. Make sure to include your receipt along with a note explaining the
reason for the return. Don't forget to note whether you want an exchange or a refund. Send your return using a trackable shipping
method back to our warehouse (even if your order was drop shipped).
Our mailing address is:
Organization-Store
Attn: Returns
2523 Product Ct.
Rochester Hills, MI 48309
Damages and Defects
We make every attempt to keep your order from getting damaged; however, damages and defects do occur. If you receive a damaged or defective product, please notify us within 10 days at 1-800-210-7712. We will ask for your name, order number, the product name, and the nature of the damage/defect. We will require digital pictures of the damage or defect emailed to info@organization-store.com. Once we receive and review the images we will ship you a replacement item (or parts) at no charge to you.
If you decide that you do not want the damaged item, it will be considered a return. The item(s) must be
returned to our warehouse, and shipping costs
will not be refunded.
If the item was damaged by our carrier we will ask you to keep the item for 10 days from the time you notify us. We may have the item
picked up for inspection. We will handle the claim and ship you the replacement item or parts.
Cancel an Order
Here at Organization-Store.com we try very hard to ship in stock orders out to you right away. It is therefore imperative that you make sure you want the order before you place it. Cancelled orders are very time consuming and costly.
Therefore, we can not cancel an order after it is placed.
